Draft policy
Returns and exchanges
The final return window, eligible conditions, and return-fee rules require operational and legal confirmation before launch.
Report an order problem
Email hello@thriftswear.com with your tracking number, a description of the problem, and clear photos where relevant. We normally reply within one business day.
Keep the item in its received condition
Until support replies, do not wear, wash, alter, or dispose of an item you want us to assess.
Policy confirmation required
No return window, refund method, or fee promise is published yet. Those facts must be approved and added before this page is considered final.